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Rethinking Customer Experience en Madrid

Organizador: JSF Travel & Tourism School URL: http://www.jsftraveltourism.com/rethinking-customer-experience/ Programa: Definición de los tipos de diagrama de alineamiento: Service Blueprints Customer Journey Maps Experience Maps Mental Model Diagrams Spatial Maps Ecosystem models Fundamentos del mapeo de experiencias Tipología de puntos de contacto …